Service Delivery

Publications

Beyond political will: effective leadership for water and sanitation

June 2021

Beyond political will: effective leadership for water and sanitation
Claire Mcloughlin Henry Northover Tum Nhim Peter O'Connor
How Can Developmental Leadership Be Supported?

October 2019

How Can Developmental Leadership Be Supported?
Lisa Denney Chris Roche
'Islands of integrity'? Reductions in bribery in Uganda and South Africa and lessons for anti-corruption policy and practice

October 2018

'Islands of integrity'? Reductions in bribery in Uganda and South Africa and lessons for anti-corruption policy and practice
Heather Marquette Caryn Peiffer
When the Virtuous Circle Unravels: Unfair Service Provision and State De-legitimation in Divided Societies

July 2018

When the Virtuous Circle Unravels: Unfair Service Provision and State De-legitimation in Divided Societies
Claire Mcloughlin
The Surprising Case of Police Bribery Reduction in South Africa

May 2018

The Surprising Case of Police Bribery Reduction in South Africa
Caryn Peiffer Heather Marquette Rosita Armytage Trevor Budhram
Uganda's Health Sector as a 'Hidden' Positive Outlier in Bribery Reduction

May 2018

Uganda's Health Sector as a 'Hidden' Positive Outlier in Bribery Reduction
Caryn Peiffer Rosita Armytage Heather Marquette
When does service delivery undermine state legitimacy? Why perceptions of fairness matter

January 2017

When does service delivery undermine state legitimacy? Why perceptions of fairness matter
Claire Mcloughlin
When Does Service Delivery Undermine State Legitimacy? Evidence from Sri Lanka

January 2017

When Does Service Delivery Undermine State Legitimacy? Evidence from Sri Lanka
Claire Mcloughlin
The Political Road to Digital Revolution: How Myanmar's Telecoms Reform Happened

January 2017

The Political Road to Digital Revolution: How Myanmar's Telecoms Reform Happened
Niheer Dasandi David Hudson
Why Are the Poor More Vulnerable to Bribery in Africa? The Institutional Effects of Services

December 2016

Why Are the Poor More Vulnerable to Bribery in Africa? The Institutional Effects of Services
Caryn Peiffer Richard Rose
Service Delivery, Legitimacy, Stability and Social Cohesion: Annotated Bibliography

May 2016

Service Delivery, Legitimacy, Stability and Social Cohesion: Annotated Bibliography
Emilie Combaz Claire Mcloughlin
Executive Summary - Researching State Legitimacy: A Political Approach to a Political Problem

November 2015

Executive Summary - Researching State Legitimacy: A Political Approach to a Political Problem
Claire Mcloughlin
Researching State Legitimacy: A Political Approach to a Political Problem

November 2015

Researching State Legitimacy: A Political Approach to a Political Problem
Claire Mcloughlin
The Politics of Public Services: A Service Characteristics Approach

October 2015

The Politics of Public Services: A Service Characteristics Approach
Richard Batley Claire Mcloughlin
Executive Summary - The State-Private Interface in Public Service Provision

July 2015

Executive Summary - The State-Private Interface in Public Service Provision
Elizabeth Dávid-Barrett
The State-Private Interface in Public Service Provision

July 2015

The State-Private Interface in Public Service Provision
Elizabeth Dávid-Barrett
When Does Service Delivery Improve the Legitimacy of a Fragile or Conflict-Affected State?

July 2015

When Does Service Delivery Improve the Legitimacy of a Fragile or Conflict-Affected State?
Claire Mcloughlin
State Legitimacy

December 2014

State Legitimacy
Claire Mcloughlin
Security and Justice: Towards Politically Informed Programming

July 2014

Security and Justice: Towards Politically Informed Programming
Shivit Bakrania
Security and Justice: Towards Politically Informed Programming - in Brief

July 2014

Security and Justice: Towards Politically Informed Programming - in Brief
Shivit Bakrania
The Politics of Free Public Services in Decentralised Indonesia

May 2011

The Politics of Free Public Services in Decentralised Indonesia
Andrew Rosser Ian Wilson Priyambudi Sulistiyanto

Opinions

Acting Together: Harnessing the Power of the Collective for Reform

12th December 2019

Acting Together: Harnessing the Power of the Collective for Reform
Sohela Nazneen
Let Local Leaders Lead: Why Donors Should Create More Space for Local Leadership

27th September 2019

Let Local Leaders Lead: Why Donors Should Create More Space for Local Leadership
Dan Honig
Decentralisation and the potential for corruption in PNG

30th June 2017

Decentralisation and the potential for corruption in PNG
Grant Walton Ainsley Jones
Why are Africa's poor more likely than the rich to pay a bribe for public services?

19th January 2017

Why are Africa's poor more likely than the rich to pay a bribe for public services?
Caryn Peiffer
Our money, our projects: Demand-driven community development

15th April 2016

Our money, our projects: Demand-driven community development
David Ross Danielle Campbell
Service delivery and state legitimacy: for better or for worse?

24th December 2015

Service delivery and state legitimacy: for better or for worse?
Claire Mcloughlin
Different development: walk the talk

14th April 2015

Different development: walk the talk
Gillian Fletcher
Security and justice - the mismatch between policy and practice

21st July 2014

Security and justice - the mismatch between policy and practice
Shivit Bakrania
Politics shape services; and services shape politics

19th June 2014

Politics shape services; and services shape politics
Richard Batley
Politics - the problem and solution to poor services?

13th March 2014

Politics - the problem and solution to poor services?
Claire Mcloughlin