When Does Service Delivery Improve the Legitimacy of a Fragile or Conflict-Affected State?

Received wisdom holds that the provision of vital public services necessarily improves the legitimacy of a fragile or conflict-affected state. In practice, however, the relationship between a state's performance in delivering services and its degree of legitimacy is non-linear. Specifically, this relationship is conditioned by expectations of what the state should provide, subjective assessments of impartiality and distributive justice, the relational aspects of provision, how easy it is to attribute (credit or blame) performance to the state, and the characteristics of the service.

This questions the dominant institutional model, which reduces the role of services in (re)building state legitimacy to an instrumental one. A more rounded account of the significance of service delivery for state legitimacy would look beyond the material to the ideational and relational significance of services, and engage with the normative criteria by which citizens judge them.

This Governance article is by Claire Mcloughlin.

About DLP

The Developmental Leadership Program (DLP) is an international research initiative that explores how leadership, power and political processes drive or block successful development.

DLP focuses on the crucial role of home-grown leaderships and coalitions in forging legitimate political settlements and institutions that promote developmental outcomes, such as sustainable growth, political stability and inclusive social development.

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News

Two exciting job vacancies in the DLP team

Monday 12th November 2018

DLP is looking for a Program Manager and a Communications Manager to help lead a new three-year phase of research on leadership in global development.

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New article on how unfair service provision affects state legitimacy

Thursday 26th July 2018

Claire Mcloughlin's new open-access article in the Journal of Intervention and Statebuilding draws on the case of higher education in Sri Lanka. It explores how unfair service provision can undermine state legitimacy in divided societies.

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